Great game, awful management

Pokémon go is a fantastic concept and game, but I will keep my rating at 1-star until I receive satisfactory customer service from niantic. I have been gypped out of multiple premium raid passes and boss catching attempts due to errors and was told to "start the raid earlier next time". When i receive a proper response and a refund for my in game purchases, i will update this review accordingly.

Malacoda about Pokémon GO, v1.39.1