Dont contact them if its a known issue. If its a dang known issue for as long as the game has been around!!!! Im going to feel the need to contact niantic!!!! The gps has been crap crap crap. I have 4GLTE(iphone7+), I have all location and gps enabled and set to high. I am standing AT a gym and battling only to be kicked out of the battle and told to get closer to the gym. I was sitting AT the gym! The merry go round is a big friggin object that spins around it circles. It doesnt get the heck up and move all the way over to the frigging movie theater!!!! Fix The GPS!!!! End of story!!
They broke the gyms by adding onto them, I love the raids but they shouldnt have made them attached to he gym if they didnt know what they were doing. I cant sound the gym stop once Ive defeated a raid, and you cant take over gyms when there are bosses there. Another issue with gyms is location location location. I bought a new house, live in a new neighborhood, they put the only gym within a 15 mile radius to my house, in a gated community. How fair is it that the only people who can occupy that gym are those that live inside the gates. Plus we should get 50 gold every day we occupy a gym, I stayed at a gym for almost a week and only got 50g when I got kicked out. I occupy multiple gyms, and only get 50g for one pokemon kicked out on that day. Its crap. Plain and simple.
Ive spent too much money to quit and Im ticked that my whole family has to raid and battle and run around downtown just to see any pokestops or gyms OR pokemon. There arent any around our house, it shows them but they never pop up. Just fix your game, people spend money on this. If your current staff cant fix it hen clean house and hire smarter people.
Kayla82 about Pokémon GO, v1.37.2